The Nigerian Civil Aviation Authority (NCAA) has cautioned domestic airlines against misleading passengers by claiming that ticket refunds take four weeks to process. It reaffirmed that the approved timeframe for refunds remains 14 days under its regulations.

In a statement shared via X today, October 13,2025,the NCAA’s Director of Public Affairs and Consumer Protection, Michael Achimugu, stressed that airlines must adhere strictly to the regulator’s rules.

He further emphasised that the NCAA regulations are clear about the timeframe for ticket refunds, as spelt out in Part 19 of the NCAA Regulations 2023 remains.

The NCAA official urged affected passengers to report airlines that claim refunds take four weeks by forwarding such communications to official communication channels.